General
- When the jackpot is big, why not offer several smaller prizes?
- How do the draws work?
- Why aren’t lottery results available immediately after the draw?
- Where do the draws take place?
- What time are the draws held?
- How do the draws work?
- How secure are Lotto Spot’s Game System and processes?
- What happens with lottery prize money that is not claimed?
- Where does the money go?
- I received an email/ phone call/letter from the lottery saying that my name was selected, and I won a lottery prize. I can claim the prize if I send the necessary payment for the taxes and/or service charges associated with the prize. Is this legitimate?
- Are lottery winnings taxable?
- How can I close my Lotto Spot account?
- Why have you made an adjustment to my balance?
- Who guarantees that the games on Lotto Spot are fair and accurate?
- How do I view my complete transaction history?
- How do I view a history of my wins and losses?
- Is my personal information safe on Lotto Spot?
- How do I change my contact preferences?
- How does Lotto Spot verify my identity?
- Who is allowed to play online?
- What devices can I use to play online?
- Are there any promotions or bonuses offered for playing Lotto Spot online?
- My prize of over $1,001 is on hold, why?
- Can I cancel my ticket once purchased?
- Why on my account statement does my ticket say “Status Pending”?